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How reflections work

On Heelar we call reviews reflections. Here is how they work, for everyone.

Who can write one

Only people who booked and came. One for each booking you came to. You can change it for 14 days, or until the practitioner replies. Practitioners can’t write about themselves, and can’t write about someone they work with.

What we ask of you

Your own experience, in your own words. Leave out private or health details about anyone else. No threats, hate, ads, links or contact details.

What practitioners can and can’t do

They can reply once, in public, and report a reflection to us. They can’t hide, edit or delete one, offer anything for a good one, or ask anyone to change or remove one.

What we check

We check some reflections before they go up, and every one that’s reported. The person checking doesn’t see the stars until they’ve decided, so a reflection is never judged on whether it’s good or bad.

What we take down

Fakes, and reflections that break the rules above. We never take one down for being critical. When a reflection breaks the rules only in its words, we take it off the page and its stars still count.

How the score works

Once a practitioner has 3 reflections, we show the average of every live one, critical ones included. Reflections we remove as fake don’t count.

If you’re named in one

If a reflection about you says something that isn’t true, tell us. We pass it to the writer straight away, and they have 5 days to answer. Anyone else named in one can report it to us.